EEA
Should you have any type of request, need for assistance or question regarding us or our service, you can get in contact with us by sending us an email at contact@tink.com.
Complaints can also be sent to our Complaints Officer at this address:
Tink AB
Att: Complaints Officer
Vasagatan 11
111 20 Stockholm
UK
Should you have any type of request, need for assistance or question regarding us or our service, you can get in contact with us by sending us an email at contact@tink.com or call +441273977590.
Complaints can also be sent to our Complaints Officer at this address:
Tink Financial Services Limited
Att: Complaints Officer
Sweden House
5 Upper Montagu Street
London
W1H 2AG
You can also call us at +441273977590.
Once received, we will acknowledge your complaint within 3 business days. We will investigate it and send you a full response within 15 business days of receipt of your complaint. If we need to investigate beyond the 15 business days, we will update you on progress and the expected resolution date.
If you are a consumer, micro-enterprise or other eligible complainant and you are not happy with our response, you have the right to refer your complaint to the UK Financial Ombudsman Service (FOS) within 6 months of receiving our response. The FOS is a free, independent service, which might be able to settle a complaint between you and us.
You can contact the FOS by email at: complaint.info@financial-ombudsman.org.uk, by calling 0800 023 4567, or by post: Financial Ombudsman Service, Exchange Tower, London E14 9SR.
You may obtain further information regarding the FOS at their Website. You can also find the FOS’ consumer leaflet 'Want to take your complaint further?'Here.