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Frequently asked questions

Want to know about pricing, market coverage or Tink’s license?
Our FAQ section has got you covered!

Pricing

Getting started with Tink API

Connectivity

Products

Compliance

Pricing

Is there a service fee or a minimum commitment?

No, you’re welcome to create a free account, read our documentation and familiarise yourself with the platform first. However, if dedicated account management, support and guaranteed service levels are important to you, please reach out to our sales team.

Do you pay per bank account or per monthly user (can one user connect several bank accounts)?

Tink charges per Monthly Active User. That means that you can connect multiple accounts from the same bank for one user. You can find more information about our pricing here.

Can you give more details on Enterprise pricing?

Tink's Enterprise model is designed for companies that require a tailored agreement to fit their business needs. The pricing varies depending on the needs of the company, for instance the required level of support, or guaranteed service level. For more detailed information, please contact our sales team.

Getting started with Tink API

Where can I run a demo or get access to your sandbox environment?

You can get a glimpse at our tech in demo.tink.com or try it out for yourself by creating a free account at console.tink.com, where you can use real or test data to try our platform.

How often does the data get refreshed?

Tink provides 4 background refreshes every 24h – check this blog post for more info.

Who can I reach out to for tech support?

Customers that have an Enterprise agreement with Tink can get in touch through our support portal at any time. If you don’t have an Enterprise agreement, you can still contact support, but we unfortunately cannot guarantee a response or resolution time. If guaranteed support is important to your business, please contact us.

Can I access webhooks in the Standard solution?

You can find all information about webhooks in our Docs.

Connectivity

Which banks do you have connected to in which countries?

Tink is connected to over 3,400+ banks and financial institutions across 18 countries. You can find our full coverage on the platform here and payments capabilities here.

I know you have acquired Instantor. Are your products live in Estonia, Latvia and Lithuania?

Tink's products are live in the Baltic countries for current customers and we will very soon also start onboarding new customers in this region. Please get in touch with our sales team to learn more.

Is Tink’s UK capability based on OpenWrks tech?

Tink acquired OpenWrks’ aggregation platform in September 2020. This means that any connections that were available via OpenWrks are now available via Tink. By combining our connections with OpenWrks’, Tink now has the broadest and deepest possible connectivity in the UK and Ireland.

Products

Can your PIS solution handle recurring payments?

Recurring payments will be available soon as part of our Enterprise offering.

Is Business PIS available?

We are working to make Business PIS available soon, as part of our Enterprise offering.

What products does Tink provide?

We offer a range of ready-to-use open banking solutions that are built on account aggregation and data enrichment. These include solutions for personal finance management, instant account verification, income verification, access to financial data and payment initiation. You can find an overview of all our products here.

Where is Tink connected to business bank accounts?

Business accounts are currently supported in a few markets across Europe, and we are working on expanding our coverage. If you would like to connect to business bank accounts, please contact partnerships@tink.com.

Compliance

For what products can I use Tink’s AISP licence?

You can use Tink’s AISP licence to start right away with products like Account Check and Transactions. However, if you want to display transaction data to the end user, you will need to obtain your own AISP license.

Can you tell me a bit more about the licence set-up?

Tink offers two licence setups. Partners can use Tink’s licence (issued by the Swedish FSA and passported across the EU) to get access to financial data. In this case, Tink will be the data owner (data controller) and the end-users must accept Tink’s Terms and Conditions. 

For partners with their own AISP licence, they can register their eIDAS certificates with Tink. In this case, Tink is only a data processor. 

Note: post-Brexit, UK companies can also continue to use Tink’s AISP license to build their own products.

Are the prices different if I have my own PSD2 license?

If you use Tink’s Standard solution, you do not pay a fee for using Tink’s licence. If you are interested in our Enterprise solution, please reach out to your contact person at Tink for more information. (If you are not in touch with our team yet, you can fill in the contact form.)

How does Tink access bank data?

We access PSD2 data through the banks' dedicated interfaces. But Tink also has the capability to access data that goes beyond the scope of PSD2, and we do this through the same way that the banks talk to their mobile apps.

Can I use categorisation on Tink's license?

Categorisation is available on Tink’s license as part of the Transactions product. But it’s important for each partner to check with their local regulators regarding what they may do with the data if they don’t have their own AISP licence.

Get started with Tink

Contact our team to learn more about what we can help you build – or create an account to get started right away.

Contact our team to learn more about our premium solutions or create a free account to get started right away.