E.ON: easy direct debit and payout set-up
As one of Europe’s leading utility companies, E.ON is a key player in sustainable and renewable energy, with technology and customer-centricity at the core of what they do. When it comes to account set-up in their customer portal, E.ON ensures the customer experience is second to none, with payouts that are fast, easy and hassle-free. Here’s how they stepped-up UX with Account Check from Tink.
Account Check
E.ON: easy direct debit and payout set-up
As one of Europe’s leading utility companies, E.ON is a key player in sustainable and renewable energy, with technology and customer-centricity at the core of what they do. When it comes to account set-up in their customer portal, E.ON ensures the customer experience is second to none, with payouts that are fast, easy and hassle-free. Here’s how they stepped-up UX with Account Check from Tink.
Account Check
Direct debit and payout errors
As part of their service model in Sweden, E.ON provides a log-in to My E.ON, an online account support area where users can manage their service in-app or via web. It's here that customers can set-up their accounts, view bills, set-up direct debits and payouts as well as monitor their energy usage.
My E.ON lets users add their bank details online so that the company can take payment for bills through autogiro and send outgoing payments straight to customer bank accounts, for example for home-based energy production via solar panels.
But manual input of bank details was an issue, causing errors that cost both E.ON and their customers in time.
Direct debit and payout errors
As part of their service model in Sweden, E.ON provides a log-in to My E.ON, an online account support area where users can manage their service in-app or via web. It's here that customers can set-up their accounts, view bills, set-up direct debits and payouts as well as monitor their energy usage.
My E.ON lets users add their bank details online so that the company can take payment for bills through autogiro and send outgoing payments straight to customer bank accounts, for example for home-based energy production via solar panels.
But manual input of bank details was an issue, causing errors that cost both E.ON and their customers in time.
Verified bank account credentials fetched in seconds
E.ON selected Account Check, one of Tink’s account information services, to enable instant account verification to be built seamlessly into the My E.ON interface. With Account Check, the user selects their bank account to be verified through secure authentication via open banking, meaning E.ON receives accurate information straight from a user's bank. By removing manual entry and reducing error, the payout journey is faster, more accurate and more secure. Tink provides a set of SDK’s for seamless integration into a variety of channels and flows making development faster, with an optimised verification journey.
Verified bank account credentials fetched in seconds
E.ON selected Account Check, one of Tink’s account information services, to enable instant account verification to be built seamlessly into the My E.ON interface. With Account Check, the user selects their bank account to be verified through secure authentication via open banking, meaning E.ON receives accurate information straight from a user's bank. By removing manual entry and reducing error, the payout journey is faster, more accurate and more secure. Tink provides a set of SDK’s for seamless integration into a variety of channels and flows making development faster, with an optimised verification journey.
Mastering customer excellence with a seamless, digital experience
With Tink, E.ON were able to make their account experience - simple, secure and error free. By using Account Check to verify bank accounts, users no longer have to manually type their credentials so there’s no room to make mistakes; bank information is checked and verified, and authentication is secured using mobile bank ID. Best of all, it means E.ON customers get an easy, convenient service and the accounts team at E.ON no longer has to spend time on it.
Mastering customer excellence with a seamless, digital experience
With Tink, E.ON were able to make their account experience - simple, secure and error free. By using Account Check to verify bank accounts, users no longer have to manually type their credentials so there’s no room to make mistakes; bank information is checked and verified, and authentication is secured using mobile bank ID. Best of all, it means E.ON customers get an easy, convenient service and the accounts team at E.ON no longer has to spend time on it.
Adam Johnsson, Group Chef Customer receivables at E.ONCustomer experience is everything to us at E.ON. When we can see a way to deliver great service and efficiency, we want to do it.
Before we started working with Tink, customers entered their bank credentials manually which left room for error. Once we integrated Account Check into our AutoGiro sign-up journey, now have accurate details in our payout flow we which has saved us a lot of Back Office work and reduced customer call-ins.
With Account Check there’s no need for manual entry, customers can click through to add their bank details automatically with Bank ID authentication, so details are always accurate. And it's fast and easy for the user: It takes no time to add bank details to their account, either for AutoGiro or to receive a payout, so it improves their experience and means we can deliver a customer friendly online service. It runs seamlessly without interruption, and it was easy for our dev team to integrate.
Adam Johnsson, Group Chef Customer receivables at E.ONCustomer experience is everything to us at E.ON. When we can see a way to deliver great service and efficiency, we want to do it.
Before we started working with Tink, customers entered their bank credentials manually which left room for error. Once we integrated Account Check into our AutoGiro sign-up journey, now have accurate details in our payout flow we which has saved us a lot of Back Office work and reduced customer call-ins.
With Account Check there’s no need for manual entry, customers can click through to add their bank details automatically with Bank ID authentication, so details are always accurate. And it's fast and easy for the user: It takes no time to add bank details to their account, either for AutoGiro or to receive a payout, so it improves their experience and means we can deliver a customer friendly online service. It runs seamlessly without interruption, and it was easy for our dev team to integrate.
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