Please visit our Consent Revocation Portal if you are looking to revoke your consent to us providing you with our services.
For other matters, you can get in contact with us by sending us an email at contact@tink.com
If your inquiry relates to data protection, you can find further information on how to contact us and on your rights in Tink’s general privacy notice.
Consumers in the EEA who are looking to get in contact with our Complaints Officer can contact us either via:
Email: contact@tink.com (write “Complaint” in the subject field), or
Letter for Tink AB Complaints addressed to:
Tink AB
Att: Klagomål /Complaint
Regeringsgatan 38
111 56 Stockholm
Sweden
Letter for Tink Germany GmbH Complaints addressed to:
Tink Germany GmbH
Gottfried-Keller-Strasse 33
81245 München
Germany
Please include your full name, details of the complaint and an email address that we can contact you at to discuss the matter.
Once received, we will investigate the complaint and send you a full response within 15 business days of receipt of your complaint. If we need to investigate beyond the 15 business days, we will update you on progress and the expected resolution date.
As a consumer in the EEA, you may refer your complaint to your local ombudsman (or other national consumer rights authority) in your home country and to follow the local processes to register your complaint out of court. You should refer your complaint within the local authority’s specified limitation period. More information can also be found on the website of the Financial Dispute Resolution Network, FIN-NET. If you are a consumer, you may also find useful information provided on the Consumer Redress in the European Union website.website.
Alternative Dispute Resolution Routes
For consumers using Tink AB services, you may also contact The National Board for Consumer Disputes (Swe. Allmänna reklamationsnämnden) to register a complaint at arn@arn.se. You should refer your complaint within one (1) year of sending us your complaint. An application fee may apply to file a complaint with Allmänna reklamationsnämnden.
You may also contact the SFSA via e-mail at finansinspektionen@fi.se or by phone at +46 (0)8 408 980 00. For more information, please visit https://www.fi.se/en/about-fi/contact-us/.
For consumers using Tink Germany GmbH services, you may also contact the Federal Financial Supervisory Authority (BaFin) at the following contact details in the event of complaints regarding alleged violations of the provisions of the German Payment Services Supervision Act (ZAG) or of Sections 675c to 676c of the German Civil Code (BGB), or Article 248 of the Introductory Act to the German Civil Code (EGBGB). Complaints must be submitted to BaFin in writing or by recording:
Bundesanstalt für Finanzdienstleistungsaufsicht
Graurheindorfer Strasse 108
53117 Bonn
Germany
Fax: 0228 41 08 15 50
e-mail: poststelle@bafin.de
or by means of a form at www.bafin.de
For disputes with consumers using Tink Germany GmbH services arising from the application of the provisions on payment service contracts, an application to conduct conciliation proceedings (UklG) as well as any further statements and notifications can be submitted to the Deutsche Bundesbank conciliation body in written form at:
Address:
Deutsche Bundesbank Conciliation Board,
Taunusanlage 5
60329 Frankfurt am Main
Germany
Fax: (069) 709090-9901
E-Mail: schlichtung@bundesbank.de
Consumers in the UK who are looking to get in contact with our Complaints Officer can contact us via:
Email: contact@tink.com (write “Complaint” in the subject field)
Phone: +441273977590
Letter addressed to:
Tink Financial Services Limited
1 Sheldon Square
London
W2 6TT
Once received, we will acknowledge your complaint within 3 business days. We will investigate it and send you a full response within 15 business days of receipt of your complaint. If we need to investigate beyond the 15 business days, we will update you on progress and the expected resolution date.
If you are located in the UK and you are a consumer, micro-enterprise or other eligible complainant and you do not receive a response or if you are not happy with our response, you may be able to refer your complaint to the UK Financial Ombudsman Service (FOS). The FOS is a free, independent service, which might be able to settle a complaint between you and us. You should refer your complaint within 6 months of receiving our response and, in any event, within 6 years of the event complained of (or, if later, 3 years from when you became aware or ought reasonably to have become aware you had a cause to complain).
You can contact the FOS by email at: complaint.info@financial-ombudsman.org.uk, by calling 0800 023 4567, or by post: Financial Ombudsman Service, Exchange Tower, London E14 9SR. You can get further information regarding the FOS at their website, or in the FOS’ consumer leaflet “Want to take your complaint further?”.