Please visit our Consent Revocation Portal if you are looking to revoke your consent to us providing you with our services.
For other matters, you can get in contact with us by sending us an email at contact@tink.com.
Consumers in the EEA who are looking to get in contact with our Complaints Officer can contact us via:
Email: contact@tink.com (write “Complaint” in the subject field)
Letter addressed to:
Tink AB
Att: Klagomål /Complaint
Vasagatan 11
111 20 Stockholm
Consumers in the UK who are looking to get in contact with our Complaints Officer can contact us via:
Email: contact@tink.com (write “Complaint” in the subject field)
Phone: +441273977590
Letter addressed to:
Tink Financial Services Limited
1 Sheldon Square
London
W2 6TT
Once received, we will acknowledge your complaint within 3 business days. We will investigate it and send you a full response within 15 business days of receipt of your complaint. If we need to investigate beyond the 15 business days, we will update you on progress and the expected resolution date.
If you are located in the EEA If you are a consumer, you may refer your complaint to your local ombudsman (or other national consumer rights authority) in your home country and to follow the local processes to register your complaint out of court. You should refer your complaint within the local authority’s specified limitation period. More information can also be found on the website of the Financial Dispute Resolution Network, FIN-NET. If you are a consumer, you may also use the European platform for the settling of consumer disputes set up by the European Commission, available at http://ec.europa.eu/consumers/odr/.
You may also contact The National Board for Consumer Disputes (Swe. Allmänna reklamationsnämnden) to register a complaint at arn@arn.se. You should refer your complaint within one (1) year of sending us your complaint. An application fee may apply to file a complaint with Allmänna reklamationsnämnden. You may also contact the SFSA via e-mail at finansinspektionen@fi.se or by phone at +46 (0)8 408 980 00. For more information, please visit https://www.fi.se/en/about-fi/contact-us/.
If you are located in the UK and you are a consumer, micro-enterprise or other eligible complainant and you do not receive a response or if you are not happy with our response, you may be able to refer your complaint to the UK Financial Ombudsman Service (FOS). The FOS is a free, independent service, which might be able to settle a complaint between you and us. You should refer your complaint within 6 months of receiving our response and, in any event, within 6 years of the event complained of (or, if later, 3 years from when you became aware or ought reasonably to have become aware you had a cause to complain).
You can contact the FOS by email at: complaint.info@financial-ombudsman.org.uk, by calling 0800 023 4567, or by post: Financial Ombudsman Service, Exchange Tower, London E14 9SR. You can get further information regarding the FOS at their website, or in the FOS’ consumer leaflet “Want to take your complaint further?”.